1. Overview

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AI Bots Consultancy is committed to safeguarding the privacy of our clients and ensuring that all data processed in connection with our AI consultancy and AI tools is handled in compliance with relevant data protection regulations, including the General Data Protection Regulation (GDPR) and other applicable UK privacy laws. This policy outlines our data collection, processing, and storage practices and explains how we protect your information.

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2. Data Collection

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We may collect personal and operational data, either directly from clients or through authorised third-party sources, solely for the purpose of providing our AI consultancy services and operating the AI tools.

 

This data may include:

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• Personal Information: Name, contact details, job title, and other identifiers.

• Operational Data: Non-personally identifiable business data necessary for identifying inefficiencies and generating insights. This may include anonymized process data, performance metrics, and industry-specific benchmarks.

• User-Provided Data: Information voluntarily provided by clients during assessments or through questionnaires related to the use of our AI tools.

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3. Purpose of Data Processing

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The data collected is processed strictly to:

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• Provide business recommendations and growth potential analyses using our AI tools.

• Benchmark business processes against industry standards for actionable insights.

• Continuously improve and refine our AI models and consultancy services to meet client needs.

• Enable essential communications and provide ongoing support to our clients.

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4. Legal Basis for Data Processing

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Our legal basis for processing client data includes:

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• Contractual Necessity: Data processing is required to fulfill the services as per client agreements.

• Legitimate Interest: Processing is conducted to improve our service offerings and ensure our tools provide accurate, industry-aligned insights.

• Consent: In instances where additional data is collected for specific features or communications, we obtain explicit consent from the client.

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5. Data Retention and Deletion

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Data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods are as follows:

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• Client-Provided Data: Retained throughout the duration of the client relationship and for a maximum of five years post-service unless deletion is requested sooner.

• AI Model Training Data: Anonymised and stored for as long as required to improve and validate AI tool performance.

 

Upon client request, all personal and business data will be securely deleted within 30 days of the request.

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6. Data Sharing and Third-Party Access

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Data is not shared with third parties unless necessary for our services or as required by law. We may share anonymized operational data with trusted partners strictly for benchmarking and industry research purposes. Any third-party data processors used by us comply with this policy and applicable data protection regulations.

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7. Data Security

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We implement robust security measures to protect client data against unauthorized access, alteration, or destruction.

 

Measures include:

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• Encryption: Data is encrypted both in transit and at rest.

• Access Controls: Access to personal and operational data is restricted to personnel only.

• Regular Audits: Our data handling practices are periodically reviewed and updated in compliance with regulatory standards.

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8. Client Rights

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Clients have the right to:

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• Access and Correction: Request access to the data we hold and correct inaccuracies.

• Deletion: Request the deletion of personal data held by us, subject to certain legal limitations.

• Objection and Restriction: Object to the processing of data or request limitations on how it is used.

• Data Portability: Request a copy of personal data in a structured, machine-readable format.

 

Requests can be made by contacting us at [hello@aibotsconsultancy.com].

 

9. Policy Updates

This policy may be updated periodically to reflect changes in our data practices. Any changes will be posted on our website, and clients will be notified of significant updates.

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10. Contact Information

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For questions or requests regarding this Data Processing and Privacy Policy, please contact using our main email address [hello@aibotsconsultancy.com].